Capture, manage and track complaints

Recording, tracking and resolving customer complaints is a key component of driving customer loyalty and ultimately developing more business. When a complaint is resolved efficiently, you have a greater opportunity to develop stronger and more profitable relationships with your customers.

Key benefits

  • Single view of all activity related to the complaint
  • Full auditability and accountability
  • Flexibility to support on-going business and legislative change
  • Efficient and faster access from any location and any device
  • Rapid customisation and deployment
  • Many options for integrating with existing customer management and administration systems
  • Fully hosted service available

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Complaint Management