Organisations are facing greater demands than ever on time and resources. Core processes – processes that manage and enhance customer loyalty, drive new products and manage employees are becoming the basis on which organisations are gaining competitive advantage.

Equiniti has a proven track record in optimising the process lifecycle on behalf of its clients in both the public and private sectors. Processes which you may deem as non-core are core to us. We excel because we have developed standard processes based on years of experience and best practice all underpinned by industry-leading business process technologies.

Our talented process specialists understand that not organisations are the same. We create and design processes with the specific needs of the customer in mind. We help our clients deliver improved processes in four stages.

Stage 1: Strategic direction

Processes should be aligned to the strategic direction of the business. An audit of your current business process strategy will be undertaken and a transformation programme will be created to ensure that you achieve your business objectives.

Stage 2: Design

With access to proven methodologies, models and tools, Equiniti stays up to date with the latest in process design. We work with our clients to provide detailed and agreed plans to ensure that we create processes that will create real, beneficial business change.

Stage 3: Implementation

Together we will set programme milestones so that we can consistently track and measure progress. Outcomes and objectives are clearly identified, with key performance indicators regularly monitored.

Stage 4: Continuous improvement

We believe in continuous improvement. Regular reviews against the project measurement ensure that we can address any emerging challenges are worked through and overcome. Our eye is always on meeting your organisational objectives and adding real value.