Organisations staying ahead of the competition in today’s fast-moving marketplace are those that listen to their customers and deliver in line with their expectations.

Reliance on paper-based processes can result in below par productivity levels, inflated operating costs, unnecessary risk and insufficient information management. Responses to customer queries can be slow and fall below expectations, leaving the organisation at risk of losing customers or suffering reduced engagement with citizens.

Making the transition to digital service delivery benefits both end users and the business, with well-implemented technology offering many potential advantages over paper-based, manual tasks.

Benefits to the business:

  • Reduced cost of service delivery
  • Reduced risk
  • Reduced administrative workload
  • Improved efficiency
  • Automated processes
  • Fully auditable
  • Guaranteed compliance
  • Increased productivity
  • Elimination of duplicated effort

Benefits to the end user:

  • High standard of customer service
  • Easy to use
  • Information is properly protected
  • Efficient responses to queries

Equiniti is experienced in managing every aspect of helping organisations move to a digital service model. We know that process is at the core of a successful digital service, backed by the right technology.

We ensure that the service remains user-centric, keeping things simple where possible – for example in ID or sign-in procedures – and nominating user champions with decision-making power.

Equiniti also develops and implements change management strategies for each client to ensure successful adoption across the organisation.

Digital by default

Equiniti is helping organisations across the UK public sector to meet the Government’s Digital by Default Service Standard. Digital services are transforming services used by citizens and public sector workers, and Equiniti has helped clients to provide customer-focused services that also deliver flexibility, compliance and reduce the organisation’s administrative workload. Find out more about Digital by Default.